Refund Policy

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is returned in the same condition as it was sold.

Azad Electricals should be notified and a Returns Authorisation Number (RAN) should be applied for within 7 days of receipt.

If we find that the product has not been returned to us in its original, undamaged packaging and in fully re-saleable condition, we reserve the right to refuse a refund on the item.

Products we are unable to refund or exchange

Once arrangements for any Bespoke products have been confirmed, we are unable to offer a refund or exchange on these personalised orders. It is unlikely that we could sell it to another customer at full selling price, as they are by their nature, custom made individual items. This also includes non-stock items, special offers, sale items, clearance items and shop soiled items (unless faulty).

Delivery charges

We will refund your original delivery charge, and will not charge for returns if the reason for return falls into the following categories:

• Non-conformity of the goods delivered to the goods ordered
• Duplicate order sent by Azad Electricals
• Goods damaged in transit
• Clearly defined visible manufacturing defect

Only after the above categories have been verified by Azad Electricals, will the buyer be entitled to a full credit to his/her credit card.

Unwanted Purchases

When a product is simply unwanted for any reason, original and returns delivery charge will be charged, plus 25% restocking charge.

Alleged faulty goods found to be not faulty will be returned to the customer and carriage will be charged. If the customer objects to this, the matter will be passed to the Group Quality Manager. We reserve the right to refuse a refund on any item.

If the procedures are not followed and goods are received without a RAN, they will be returned to the customer and carriage will be charged.

Please note that any goods accepted for credit is at the discretion of our Customer Services Department and their decision is final.

Customer Services can be contacted by any of the following:

Post: Azad Electricals
Customer Services Department
106 Plashet Road
London
E13 0QS

Tel: 020 8552 1476 (Mon - Fri, 10am - 5pm)

Fax: 020 8552 2476

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it