Severe weather conditions in some parts of the country may cause disruption to our delivery service. We'll try get your order to you as soon as possible, and we're sorry for any inconvenience this may cause.
We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide.
Once our chandeliers are complete, and for most other purchases (in-stock), delivery should arrive within 7 working days unless advised otherwise to most parts of the UK via our courier service. If your order is urgent please contact customer services. Alternatively, we can arrange for delivery on a later date more suitable to you.
Most of our crystal chandeliers are hand-made to order. The number of business days it takes for an order to be processed and prepared for shipment at the warehouse varies depending on different factors. Number of chandeliers, size of chandelier(s) and number of crystals used should be taken into account. When your order is placed, an estimate time will be given. However please allow an average of 1 week for this period. If your item(s) are complete sooner than the estimated time, you shall be contacted to proceed with delivery, however in the unlikely event it will take longer you will be notified of this immediately.
Delivery to most UK mainland addresses, Monday to Friday 8am - 7.30pm, excluding public holidays. Order by 1pm previous working day for next working day delivery.
For outside UK mainland & International Delivery please contact us.
WHAT WE COLLECT
We may collect the following information:
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to 106 Plashet Road London E13 0QS.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
LIST OF COOKIES WE COLLECT
The table below lists the cookies we collect and what information they store.
|COOKIE NAME||COOKIE DESCRIPTION|
||The association with your shopping cart.
||Stores the category info on the page, that allows to display pages more quickly.
||The items that you have in the Compare Products list.
||Your preferred currency
||An encrypted version of your customer id with the store.
||An indicator if you are currently logged into the store.
||An encrypted version of the customer group you belong to.
||Stores the Customer Segment ID
||A flag, which indicates whether caching is disabled or not.
||You sesssion ID on the server.
||Allows guests to edit their orders.
||The last category you visited.
||The most recent product you have viewed.
||Indicates whether a new message has been received.
||Indicates whether it is allowed to use cache.
||A link to information about your cart and viewing history if you have asked the site.
||The ID of any polls you have recently voted in.
||Information on what polls you have voted on.
||The items that you have recently compared.
||Information on products you have emailed to friends.
||The store view or language you have selected.
||The products that you have recently viewed.
||An encrypted list of products added to your Wishlist.
||The number of items in your Wishlist.
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is returned in the same condition as it was sold.
Azad Electricals should be notified and a Returns Authorisation Number (RAN) should be applied for within 14 days of receipt of delivery
If we find that the product has not been returned to us in its original, undamaged packaging and in fully re-saleable condition, we reserve the right to refuse a refund on the item.
Products we are unable to refund or exchange
Once arrangements for any Bespoke products have been confirmed, we are unable to offer a refund or exchange on these personalised orders. It is unlikely that we could sell it to another customer at full selling price, as they are by their nature, custom made individual items. This also includes non-stock items (unless faulty).
We will refund your original delivery charge, and will not charge for returns if the reason for return falls into the following categories:
• Non-conformity of the goods delivered to the goods ordered
• Duplicate order sent by Azad Electricals
• Goods damaged in transit
• Clearly defined visible manufacturing defect
Only after the above categories have been verified by Azad Electricals, will the buyer be entitled to a full credit to his/her credit card.
When a product is simply unwanted for any reason, returns delivery charge will be charged (minimum £15 - depending on weight and volume), plus any optional Premium Delivery Service charge paid.
Alleged faulty goods found to be not faulty will be returned to the customer and carriage will be charged. If the customer objects to this, the matter will be passed to the Group Quality Manager. We reserve the right to refuse a refund on any item.
If the procedures are not followed and goods are received without a RAN, they will be returned to the customer and carriage will be charged.
Please note that any goods accepted for credit is at the discretion of our Customer Services Department and their decision is final.
Customer Services can be contacted by any of the following:
Post: Azad Electricals
Customer Services Department
106 Plashet Road
Tel: 020 8552 1476 (Mon - Fri, 10am - 5pm)
Fax: 020 8552 2476
YOUR 100% SATISFACTION IS OUR GUARANTEE
CHANGE OR CANCEL AN ORDER
If you wish to change or cancel an order contact our Customer Service team on email@example.com quoting your order number and date the order was placed. Please note that you can amend or cancel your orders any time up to 11am on the day before the scheduled delivery date - if requested (Friday for Monday delivery). If your products have already been despatched / delivered, then you will need to follow our returns procedure.
If you are not 100% satisfied with the quality of any item, and wish to return it, we will be happy to refund the original price of the item or exchange the product; provided it is returned in the same condition as it was sold, ie, sale-able condition, unused, unmodified in original packaging and box. For returns via:
Courier Collection - please follow steps 1 - 4 below. We will arrange for the courier to collect the product you wish to return from you. Please have the package ready to collect by the agreed collection date.
Shop - please follow steps 1, 2, and 4. Simply take the invoice and the product you wish to return or exchange to the shop (within 14 days of receiving the RAN) and tell the sales assistant you bought it online.
Post - You may use post or any other method to send the goods to us at your expense and risk
Bespoke Products: Any product that is classified as bespoke will waive any right to return as the product would have been made specially for you.
This returns provision does not affect your statutory rights.
You must notify Azad Electricals in writing within 14 days of receiving your item, informing us of your wish to return your purchase, quoting the order/invoice number. Any claim for a return after 14 days will not be accepted. Please state the reason for the return and whether you want a refund or a replacement.
Apply for a Returns Authorisation Number (RAN)
Once authorisation of the goods to be returned is confirmed, a RAN will be issued. A RAN is valid for 14 days. No goods will be accepted for credit without a RAN.
Arrange a collection
Within the validity of your RAN, the collection must be made from you by Azad Electricals or its representative.
The returned goods should be carefully packed in their original packaging to minimise risk of damage in transit. Should they arrive in a damaged condition through being inadequately packed, they will be returned to the customer and carriage will be charged. If we find that the product has not been returned to us in its original, undamaged packaging and in the same condition as it was sold, we reserve the right to refuse a refund on the item.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us. * When a product is simply unwanted for any reason, the returns delivery charge and any applied optional premium delivery service charge will be deducted from the refund.